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Dec
15
Unavailability of Support Team
Posted by Neha S on 15 December 2017 05:31:45 PM

Our Support Team will be unavailable for the following duration:

Date : Friday, 15th December, 2017

Time : 12:30 PM - 01:30 PM ( 1230hrs - 0130hrs) GMT
06:00 PM - 07:00 PM ( 1800hrs - 1900hrs) IST

Duration : 1 hour

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


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Dec
13
Unavailability of Support Team
Posted by Faiz H on 13 December 2017 01:13:24 PM

Our Support Team will be unavailable for the following duration:

Date : Wednesday, 13th December, 2017

Time : 08:30 AM - 09:00 AM (0830 hrs - 0900 hrs) GMT/UTC
          03:00 PM - 03:30 PM (1500 hrs - 1530 hrs)  IST

Duration : 30 Minutes

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


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Dec
6
Delay in updating tickets
Posted by Elaine R on 06 December 2017 05:15:56 PM

We are currently facing issues with our internal tools due to which there is a direct impact on resolution.

There will be a slight delay in updating tickets.

Once the issue with our internal tools is resolved and things get back to normal, we will get the tickets checked and updated.

We highly regret the inconvenience caused.


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Dec
4
Unavailability of Support Team
Posted by Geetanjali B on 04 December 2017 06:43:09 PM

Our Support Team will be unavailable for the following duration:

Date : Tuesday, 5th December, 2017

Time :    08:30 AM - 09:30 AM (0830 hrs - 0930 hrs) GMT/UTC
             02:00 PM - 03:00 PM (1400 hrs - 1500 hrs) IST

Duration : 1 hour

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


The import process will overwrite your database, media, plugins, and themes. Please ensure that you have a backup of your data before proceeding to the next step.


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Nov
24
Unavailability of Support Team
Posted by Elaine R on 24 November 2017 02:46:47 PM

Our Support Team will be unavailable for the following duration:

Date: Friday, 24th November, 2017

Time: 01:30 PM - 04:30 PM (0130 hrs - 0430 hrs) GMT/UTC
         07:00 PM - 10:00 PM (1900 hrs - 2200 hrs) IST

Duration: 3 hours

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


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Nov
14
Unavailability of Support Team
Posted by Geetanjali B on 14 November 2017 01:38:43 PM

Our Support Team will be unavailable for the following duration:

Date : Tuesday, 14th November, 2017

Time : 09:30 AM - 10:30 AM (0930 hrs - 1030 hrs) GMT/UTC
          03:00 PM - 04:00 PM (1500 hrs - 1600 hrs) IST

Duration : 1 hour

In the meantime, if you have any queries please create support requests and we will try and update them at the earliest.

The inconvenience caused to you is highly regretted.


Read more »