RSS Feed
Knowledgebase : Order Management
   

DIRECTORY/FOLDER STRUCTURE From amongst the several directories found within your cPanel account, _only_ the following are important: DIRECTORY CONTENTS /public_html contains all files that are part of the website. Any file and folder inside t...
In order to manage your Orders, you need to search for them from within your Control Panel with us, and access their ORDER INFORMATION view. TO LIST/SEARCH AND MANAGE ORDERS * Login to your CONTROL PANEL * Next, click MANAGE ORDERS -> LIST/SEAR...
We offers several Add-ons alongwith an Order. These can be purchased and managed from the Order Information view of the Order. NOTE * Add-ons currently offered are: * Dedicated IP * cPanel License * WHMCS * VPS specific Add-ons: ...
You can move an Order along with all other related Products and Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below: EXCEPTIONS * You can move a .UK domain name only if its Registrant Conta...
FOR DOMAIN REGISTRATION ORDERS We send consolidated emails to _both_ its _Customers_ as well as the domain name _Registrant Contact_ informing them about their Domain Registration Orders as well as any other Product/Service Orders, that are nearing their...
TO RENEW YOUR ORDER NOTE The renewal charge for your Hosting Order would include the renewal charge for any associated Add-ons that you might have purchased. If you do not wish to renew any of the Add-ons, you need to first delete it/them. Refer to the...
Order Suspension is a useful feature available to Resellers, which they can use in the event of non-payment, fraudulent transactions, etc. In this status, the Order remains in the database but is _inactive_ and the functionality associated with it can _no...
After purchasing an Order under a specific Plan should your requirements change, you may choose to switch to another Plan. NOTE * If while switching to another Plan, you choose a Plan of a lower pricing, then the credit available to you, needs to be...