Knowledgebase: Reseller Linux Hosting
IMPORTANT: cPanel Reseller Linux Hosting Package User Guide*
Posted by Ryan D, Last modified by Madhusudan S on 03 August 2015 05:24:31 PM

Uploading Content to your Website

To upload content to your Website through an FTP client, use only FTPS on Port 21.

Some FTP clients support both FTPS modes: Explicit and Implicit. In such FTP clients, the Explicit (FTPES) mode needs to be selected.

List of Popular FTP Clients that Support FTPS

  • WinSCP

  • FileZilla

  • CuteFTP

  • Core FTP

  • SmartFTP

Using cPanel

  • All instructions for using your cPanel interface are available in the cPanel User Guide.

  • Management of both Email and DNS is available in your cPanel interface itself.

The following is a list of limitations with regards to some of the features mentioned in the above-mentioned User Guide:

  • Shell access: Your cPanel Account does not allow access via any shell client. You may instead either use FTP or use the File Manager interface within your cPanel Account to upload content.

  • cPanel Password Modification: You may reset your main cPanel Password from your cPanel interface itself. However, you will also have to then update it within the your Control Panel.


The Softaculous feature provides a wider array of scripts, that can be installed, upgraded and removed from your website with just a few clicks. We recommend clicking the Softaculous button under the Software / Services section, within your cPanel interface.


WHMCS is an all-in-one client management, billing & support solution for online businesses. It can be installed from the WHMCS section under the E-Commerce cateogry, within the Softaculous feature. A License Key is required for the installation of WHMCS, which can be obtained from the Order Information view of the Reseller Linux Hosting Order.

To Request/View a WHMCS License Key

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Reseller Linux Hosting Order and go to the Order Information view.

  2. Click the WHMCS link.

  3. Here, you can perform the following actions:

    • Requesting the License Key: Click the Request Key button to generate it.

    • Viewing the License Key: Once you have requested a License Key, it will be displayed here.

The information listed below describes the various sections and buttons/features visible within your WHM Account with us. Clicking on the link besides the features listed below may require you to navigate to the precise documentation for WHM ver. 11.34.

Accessing WHM

Using WHM

The WHM Home Screen


This functionality helps you to locate a feature within your WHM. Simply type a keyword into the Find box on the top left side of the screen. The menus on the left will automatically filter to show the results.

To show all features of WHM, click the X button to the right of the Find text box.

Server Configuration

Basic cPanel & WHM Setup


This section of the interface allows you to specify nameservers associated with your server. To use this feature, simply enter the nameservers you wish to you use as your primary, secondary, tertiary, etc. nameservers in the appropriate fields and click the Save Changes button.


Configure Customer Contact

This feature allows you to specify how customers should contact you with support requests.


Locale XML Download

This feature allows you download an existing locale (language) in XML format

View Available Locales

This interface allows you to view available locales, cross-referenced against the themes for which they are available.

Cluster/Remote Access

Setup Remote Access Key

This feature can be used to generate an access key. This access key can be used for automatic account creation scripts, external billing software, and allowing servers in your DNS cluster to exchange records.

Account Information

List Accounts

This feature will list all of the accounts hosted under your WHM Account.

List Parked Domains

This feature displays a list of parked domains under your WHM Account.

List Subdomains

This feature displays a list of subdomains under your WHM Account.

List Suspended Accounts

This feature displays a list of any suspended accounts hosted under your WHM Account.

Search Accounts

This feature allows you to search for accounts and access the List Accounts screen.

View Bandwidth Usage

This feature displays a list, sorted monthwise, that shows you bandwidth utilization by accounts hosted under your WHM Account.

Account Functions

Create a New Account

This feature allows you to create new cPanel accounts.

Force Password Change

This feature allows you to force a user to change his or her password.

Modify Suspended Account Page

This feature allows you to edit the Account Suspended template.

Password Modification

This feature allows you to change passwords for any of your existing cPanel Accounts as well as your WHM Account.


How-to for Password Modification

WHM Password Modification: You may reset your WHM Password from your WHM interface itself, by modifying the password for the main Account. However, you will also have to then update it within the your Control Panel.

Skeleton Directory

The skeleton directory exists to let you easily copy the same files into every new account’s public_html and public_ftp directories when the account is created. This feature simply states the location of the skeleton directory.

Suspend/Unsuspend an Account

This feature allows you to suspend/unsuspend cPanel accounts.

Terminate an Account

This feature allows you to terminate cPanel accounts.

Upgrade/Downgrade an Account

This feature allows you to change an account's package.

Web Template Editor

This feature allows you to create placeholder web pages.

Multi Account Functions

Modify/Upgrade Multiple Accounts

This feature will allow you to simultaneously change the attributes of multiple accounts.

Terminate Multiple Accounts

This feature allows you to simultaneously terminate multiple accounts.


Change WHM

This feature allows you to select the theme your WHM interface will use.


Packages are limitations on resources an account is allowed to use. The Packages section provides options of Add a Package, Delete a Package, Edit a Package and Feature Manager.

DNS Functions

Add a DNS Zone

This feature allows you to set up a DNS zone.

Delete a DNS Zone

This feature allows you to delete a DNS zone.

Edit DNS Zone

This feature allows you to edit the records in a domain's DNS zone file.

Edit MX Entry

This feature lets you list destination mail servers, designating a priority value to each.

Edit Zone Templates

The Zone Template Editor will allow you to edit the default zones that are used when creating DNS entries, under a custom DNS setup.

Park a Domain

This feature allows you to park a domain name, pointing it to another domain name hosted under your WHM account..

Reset a DNS Zone

This feature allows you to reset the default values for a selected zone file.


Mail Troubleshooter

This feature will access a mail routing tracer.



This feature allows you to change the look of your users' cPanel interfaces by replacing the default images with your own.

Change Log

This section displays a list of published builds for cPanel & WHM software. The entries include fixes, enhancements, and patches intended to fix known problems.


Generate a SSL Certificate and Signing Request

WHM allows you to generate an SSL certificate for your website.

Install a SSL Certificate and Setup the Domain

This feature allows you to automatically install your SSL certificate and private key in the correct directories.

Manage SSL Hosts

This feature allows you to you share SSL certificates, and manage certificates by domain and user.


Change Site's Ip

This feature allows you to associate a Dedicated/Shared IP Address with an Account.

  1. Click the Change Site's Ip link.

  2. From the Your Accounts box, select the Account for which you wish to modify the associated IP Address.

  3. Select a Dedicated/ Shared IP Address from the Available IPs box.

  4. Click the Change IP button.

  • A Dedicated IP Address can be assigned to only one Account, whereas a Shared IP Address can be assigned to multiple Accounts.

  • Modifying the IP Address for an Account from Dedicated IP Address to Shared IP Address will release the Dedicated IP Address to the pool of available IP Addresses.

Mod Security

The link within this section provides information about mod_security versions and rules.

Softaculous - Instant Installs

From within the Plans section, you can manage Access Control Plans. For each Access Control Plan, you can select the Packages & Users to whom the Access Control Plan will apply and the scripts that you wish offer under it.

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