Protecting/Locking a Domain Name
Posted by Ryan D, Last modified by Madhusudan S on 25 May 2015 01:42:04 PM

Domain Theft Protection feature helps ensure that your domain name remains safe from illegal domain name transfers. Enabling Theft Protection on your domain name will result in a Transfer (Away) Request for this domain name to another Registrar to fail at the Registry itself.


  • This feature is not available for the following TLDs (domain name extensions) on account of restrictions imposed by the Registry:

    • Due to restrictions imposed by the Registry:

      • .AU

      • .DE

      • .ES

      • .EU

      • .NL

      • .NZ

      • .UK

    • Due to other restrictions:

  • If you wish to have your domain name transferred away from us for some reason, you need to first disable the Theft Protection and then place a Transfer request at the Registrar of your choice.

  • Depending upon whether the Theft Protection service is available for a domain name or not, the Order Information view of the domain name will display the Theft Protection status, under the Order Information section as:

    • Enabled (Green circle): indicates that the Theft Protection service has been turned on for your domain name and any request to Transfer the domain name to another Registrar will fail.

    • Disabled (Grey circle): indicates that the Theft Protection service has been turned off for your domain name and your domain name can be transferred away to another Registrar.

To Enable/Disable Theft Protection for a domain name:

  1. Login to your Customer Control Panel, search for the domain name and proceed to the Order Information view.

  2. Click the Theft Protection link.

    • To Enable Theft Protection: select the Enable button.

    • To Disable Theft Protection: select the Disable button.

  3. Click the Update Theft Protection Status button.


You will encounter the below error message in case the domain name is Locked/Suspended at the Registry (and not under our system):

Domain Status does not allow this operation.

In this case you are requested to contact our Support Team to know, the reason for the Lock/Suspension and how the Lock/Suspension may be removed.

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